CLEAN START OUTREACH · SIGN-IN HELP
Which sign-in step do you need help with?
My email address or password
Use the email address and password you chose for your Clean Start Outreach volunteer account. Use this account's password, not your phone's unlock code or another service's password.
I forgot my volunteer account password
If your account uses an authenticator, resetting the password does not remove that extra sign-in check.
Setting up your authenticator app
Setting up an authenticator is optional for volunteers. Sign in, then open Sign-in security. The setup screen has separate instructions for using only your phone or scanning a QR code from another screen.
Finding my sign-in code
Where do I find my code?
- Leave this page open and open your authenticator app on your phone.
- Find the entry you added for Clean Start Outreach during setup.
- Return to this browser and enter the current six-digit code.
This code is not sent by email or text. Use the app you connected during setup. You do not need to scan a QR code again.
My phone or authenticator code is unavailable
If you saved recovery codes during setup, enter one unused recovery code in the same field. Each recovery code works once. If you have neither, contact [email protected] for help. Do not send your password, setup key or codes.
Still stuck? Contact [email protected]. Tell us which step is confusing; do not send passwords, setup keys, QR codes or sign-in codes.